Group management training
4.7/5
Master group management using practical tools for team setup, change leadership, conflict handling, and cross-selling success. Learn to unite stakeholders, define roles clearly, enhance communication, and achieve strong results in hybrid teams focused on customers. This course equips you with hands-on methods to improve collaboration and performance across diverse groups.
4.7 in rating
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Group Management Training provides practical tools to set clear roles, foster cross-functional teamwork, and lead changes confidently. Gain skills to involve stakeholders, organise hybrid communication, settle conflicts, and apply metrics such as NPS, CSAT, and SLAs for better decisions. End with a 60–90 day plan to boost teamwork, cross-selling, and customer service right away.
Elevify advantages
Develop skills
- Change leadership: use ADKAR, Kotter, and stakeholder strategies in actual teams.
- Team design skills: create clear roles, RACI charts, SLAs, and shared dashboards quickly.
- Hybrid communication: conduct effective async updates and inclusive meetings.
- Conflict resolution: handle team disputes with proven structured methods.
- Cross-sell and customer metrics: apply NPS, CSAT, SLAs to increase revenue without losing customers.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André FelipePrompt Engineering Student
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