assistant manager training
Gain essential skills to excel as a high-impact assistant manager. Master the creation of 4-week coaching plans, facilitation of team huddles, tracking of key performance indicators, delivery of constructive feedback, and leadership of support teams through robust communication, quality assurance, and performance management practices that drive operational excellence and improve customer satisfaction.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with practical strategies to create a focused 4-week in-shift training and coaching plan that enhances support quality and efficiency. You will learn to develop targeted workshops, microlearning sessions, QA reviews, and team huddles, monitor KPIs using dashboards, conduct effective feedback discussions, and lead clear communication and change initiatives to boost performance and customer satisfaction.
Elevify advantages
Develop skills
- Design effective in-shift training plans by building structured 4-week coaching and microlearning programmes.
- Lead quality assurance and feedback sessions using KPIs, sampling methods, and targeted coaching conversations to elevate standards.
- Analyse support operations to identify root causes from data, customer satisfaction metrics, and escalation patterns.
- Strengthen team support capabilities through improved tooling, documentation practices, and escalation protocols.
- Drive team change initiatives by conducting huddles, updating standard operating procedures, and implementing recognition strategies.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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