Tertiary Sector Training
Gain mastery in service strategy, operations, and team management within the tertiary sector. Develop skills to create efficient processes, harness data analytics and automation technologies, mitigate risks effectively, and cultivate high-performing teams that provide tangible value to clients and stakeholders across various service industries.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with hands-on tools to design, manage, and enhance business services in the tertiary sector. You will cover service strategy, value propositions, pricing strategies, process design, capacity planning, and standard operating procedures for reliable delivery. Additionally, build a robust service culture, leverage data through KPIs and dashboards, and integrate automation, AI, and risk management to execute a targeted 6–12 month improvement plan.
Elevify advantages
Develop skills
- Service operations design: blueprint efficient and consistent service journeys quickly.
- Service quality analytics: monitor KPIs, create dashboards, and achieve rapid improvements.
- Tech-enabled service delivery: leverage CRM, AI, and automation to elevate client experiences.
- Workforce and culture building: recruit, train, and motivate teams for superior service performance.
- Risk and rollout planning: minimise risks through pilots, roadmaps, and strong governance structures.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course