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Back-Office Training

Back-Office Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This back-office training programme offers a straightforward, hands-on approach to setting up and managing effective support operations training. You will learn to develop 30-minute sessions, produce reusable templates, and standardise ticket handling using checklists. Track key performance indicators, apply audits and feedback to improve materials, and create a targeted one-week onboarding plan that enhances quality, consistency, and customer satisfaction.

Elevify advantages

Develop skills

  • Design effective training sessions: create concise 30-minute modules that deliver lasting impact.
  • Develop back-office templates: produce checklists, forms, and quick-reference snippets for efficient operations.
  • Construct onboarding plans: design one-week schedules, tasks, and smooth role transitions.
  • Track support quality: leverage KPIs, service level agreements, and audits to elevate performance.
  • Implement feedback cycles: gather insights, update training materials, and optimise processes.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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