Back-Office Training
Gain mastery in back-office training for support teams. Develop onboarding programmes, ticket-handling checklists, practical training sessions, and feedback mechanisms that elevate customer satisfaction scores, minimise errors, and equip managers with scalable, repeatable workflows for sustained success.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This back-office training programme offers a straightforward, hands-on approach to setting up and managing effective support operations training. You will learn to develop 30-minute sessions, produce reusable templates, and standardise ticket handling using checklists. Track key performance indicators, apply audits and feedback to improve materials, and create a targeted one-week onboarding plan that enhances quality, consistency, and customer satisfaction.
Elevify advantages
Develop skills
- Design effective training sessions: create concise 30-minute modules that deliver lasting impact.
- Develop back-office templates: produce checklists, forms, and quick-reference snippets for efficient operations.
- Construct onboarding plans: design one-week schedules, tasks, and smooth role transitions.
- Track support quality: leverage KPIs, service level agreements, and audits to elevate performance.
- Implement feedback cycles: gather insights, update training materials, and optimise processes.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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