Agent Training
Agent Training equips managers and admins with essential tools to promote CRM adoption, unite stakeholders, craft precise training programmes, and measure success. This ensures teams adopt new systems readily, overcome resistance, and achieve tangible business outcomes with ongoing support and clear metrics tracking.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course offers a practical framework for driving CRM adoption from start to sustained success. You will learn to assess stakeholders, create focused learning paths, and use effective change strategies. Develop onboarding plans, conduct engaging sessions, handle disputes, and monitor KPIs using dashboards, reviews, and feedback to ensure users stay active and meet business objectives.
Elevify advantages
Develop skills
- CRM adoption strategy: identify resistance and promote quick, enduring user engagement.
- Stakeholder training design: align roles with efficient, tailored learning programmes.
- Onboarding programme development: structure six-week launches with defined goals and activities.
- Data-informed tracking: monitor CRM activity, KPIs, and support data to evaluate returns.
- Communication and conflict resolution: unite leaders, address objections, and sustain commitment.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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