Administrative Organization Course
Gain mastery in administrative organisation to optimise workflows, clarify roles, establish SLAs, and monitor KPIs. Acquire practical tools to eliminate delays, cut down errors, and harmonise Sales, Operations, and Finance teams for enhanced management and administrative efficiency across the board.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Administrative Organisation Course provides practical tools to examine existing processes, establish clear roles using RACI, and create efficient workflows with proper handoffs between teams. You will learn to define SLAs, handle queues, standardise templates, and implement data governance. Additionally, build basic dashboards, monitor key performance indicators, and apply continuous improvement techniques to minimise delays, errors, and rework in everyday operations.
Elevify advantages
Develop skills
- Workflow design: create clear, efficient processes across teams quickly.
- RACI and roles: establish ownership, escalation routes, and concise role definitions.
- SLA setup: define response times, queues, and escalation protocols to reduce delays.
- KPI monitoring: follow essential admin metrics using straightforward dashboards and reports.
- Data governance: standardise templates, access controls, and document management.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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