Soft Skills Training
Soft Skills Training for HR professionals provides essential tools to address conflicts, conduct mediations, restore trust, and safeguard team standing. Employ ready-to-use scripts, templates, and research-backed techniques applicable directly in everyday work scenarios, promoting confidence and effectiveness in handling disputes.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical strategies to manage workplace conflicts confidently. You will learn to conduct effective one-on-one discussions, lead group resolution sessions, and utilise reliable mediation approaches. Develop skills in active listening, empathy, and fostering psychological safety, supported by checklists, templates, and proven methods to rebuild trust, ensure confidentiality, and achieve sustainable, trackable results.
Elevify advantages
Develop skills
- Conflict coaching: conduct targeted one-on-one sessions with effective questioning tools.
- Mediation skills: lead joint meetings achieving fair and clear resolutions.
- Trust repair: create quick, actionable steps to rebuild team trust rapidly.
- Psychological safety: use active listening and empathy to de-escalate tensions.
- HR documentation: apply checklists, logs, and templates to minimise legal risks.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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