Process Communication Model (PCM) Course
Master the Process Communication Model (PCM) for smarter hiring and faster conflict resolution. Gain skills to identify personality types, detect stress patterns, and adjust communication styles to strengthen teams and improve HR decisions. This course equips you with practical tools to analyse profiles, enhance interviews, and manage disputes effectively in professional settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Process Communication Model (PCM) Course provides practical tools to understand six personality types, their psychological needs, and distress patterns. You will learn to read behaviours swiftly, select appropriate communication channels, diagnose PCM profiles, improve interviews, evaluate role suitability, and resolve conflicts using clear scripts, ethical methods, and actionable strategies for immediate use.
Elevify advantages
Develop skills
- Decode PCM personality types: spot needs, channels, and stress cues quickly.
- Conduct PCM-based interviews: uncover fit, stress patterns, and role alignment swiftly.
- Map and resolve conflicts: apply PCM to de-escalate and restore collaboration.
- Create PCM-informed hiring tools: develop rubrics, guides, and observation checklists.
- Lead high-stakes discussions: tailor communication to each person's PCM profile.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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