Interviewing & Candidate Selection Course
Gain mastery in structured interviewing and selecting candidates for entry-level customer support positions. Develop competency models, score fairly with confidence, cut down bias, and recruit top talent to lift customer satisfaction scores, average handling times, and issue resolution efficiency. Boost your team's success with practical tools for better hires.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches you to outline the perfect profile for a junior customer support specialist, link competencies to key performance indicators, and create structured interviews using ready question sets and scoring guides. Through practice simulations, evaluate candidates effectively, then use interview insights to craft targeted onboarding and development strategies that enhance performance, staff retention, and customer happiness.
Elevify advantages
Develop skills
- Competency-focused recruitment: quickly define, align, and rank essential job competencies.
- Structured interview setup: craft STAR-based question lists that forecast job success.
- Scoring guides: design 1-5 rating scales and grids for unbiased, equitable choices.
- Candidate assessment: compile responses into solid, recorded hiring decisions.
- Onboarding linkage: convert interview findings into sharp 60-90 day achievement plans.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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