Basic Conflict Resolution Skills Course
This course equips HR professionals with practical tools to manage workplace conflicts confidently. Learners master communication strategies, mediation techniques, meeting design, and documentation to foster a healthier, more productive team environment. It covers conflict analysis, de-escalation, structured talks, and tracking solutions for lasting results.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical skills to resolve everyday workplace disputes confidently. Master clear questioning, neutral language, active listening, reading nonverbal cues, and non-blaming feedback. Learn to design effective meetings, establish group norms, document issues, track agreements, manage emotions, and lead structured discussions for fair, sustainable outcomes.
Elevify advantages
Develop skills
- Spot conflict causes, patterns, and escalation in workplace settings.
- Conduct effective one-on-one and group mediation sessions.
- Apply de-escalation techniques with neutral talk and active listening.
- Plan HR meetings with agendas, norms, and follow-ups.
- Document incidents, agreements, and commitments clearly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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