Relationship Manager Course
This course equips you with essential strategies to reduce customer churn, enhance loyalty, and scale your SaaS business through effective relationship management techniques.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Relationship Manager Course provides practical tools to cut down customer loss, build loyalty, and grow your SaaS business. You'll learn to group customers properly, chart their journeys from 0 to 12 months, set up onboarding and activation plans, and arrange timely communications. Plus, you'll craft scripts for key interactions, track vital retention measures, manage feedback loops, and develop programmes to win back customers and turn them into advocates, all ready to use right away.
Elevify advantages
Develop skills
- Customer segmentation design: quickly create data-based groups focused on keeping customers.
- SaaS churn analysis: identify early warning signs of loss and use focused strategies to retain them.
- Customer journey mapping: plan effective contact points across various channels.
- Onboarding playbooks: develop quick paths to value that increase activation rates.
- Retention metrics tracking: follow NRR, churn rates, and health scores to guide actions.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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