PDCA (Plan-Do-Check-Act) Course
This course teaches the PDCA cycle for improving customer support through problem identification, process optimization, KPI development, experimentation, and standardization.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This PDCA course provides a practical, step-by-step approach to quickly enhance customer support operations. You will learn to identify clear problems, outline processes, create focused solutions, and establish useful KPIs and SLAs. Additionally, you will conduct data-informed trials, evaluate outcomes, implement successful adjustments, and develop a sustained improvement plan backed by proper records, guidance, and oversight.
Elevify advantages
Develop skills
- PDCA expertise: execute quick, evidence-based enhancement loops in support functions.
- Root cause examination: identify service problems with 5 Whys, fishbone diagrams, and data analysis.
- KPI creation: develop straightforward support measures, visual boards, and compared goals.
- Trial management: plan, start, and assess small experiments prior to complete deployment.
- Standardisation abilities: convert successes into standard procedures, guides, and expandable systems.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
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The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

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