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PDCA (Plan-Do-Check-Act) Course

PDCA (Plan-Do-Check-Act) Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This PDCA course provides a practical, step-by-step approach to quickly enhance customer support operations. You will learn to identify clear problems, outline processes, create focused solutions, and establish useful KPIs and SLAs. Additionally, you will conduct data-informed trials, evaluate outcomes, implement successful adjustments, and develop a sustained improvement plan backed by proper records, guidance, and oversight.

Elevify advantages

Develop skills

  • PDCA expertise: execute quick, evidence-based enhancement loops in support functions.
  • Root cause examination: identify service problems with 5 Whys, fishbone diagrams, and data analysis.
  • KPI creation: develop straightforward support measures, visual boards, and compared goals.
  • Trial management: plan, start, and assess small experiments prior to complete deployment.
  • Standardisation abilities: convert successes into standard procedures, guides, and expandable systems.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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