PDCA (Plan-Do-Check-Act) Course
This course teaches the PDCA cycle for improving customer support through problem identification, process optimization, KPI development, experimentation, and standardization.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This PDCA course provides a practical, step-by-step approach to quickly enhance customer support operations. You will learn to identify clear problems, outline processes, create focused solutions, and establish useful KPIs and SLAs. Additionally, you will conduct data-informed trials, evaluate outcomes, implement successful adjustments, and develop a sustained improvement plan backed by proper records, guidance, and oversight.
Elevify advantages
Develop skills
- PDCA expertise: execute quick, evidence-based enhancement loops in support functions.
- Root cause examination: identify service problems with 5 Whys, fishbone diagrams, and data analysis.
- KPI creation: develop straightforward support measures, visual boards, and compared goals.
- Trial management: plan, start, and assess small experiments prior to complete deployment.
- Standardisation abilities: convert successes into standard procedures, guides, and expandable systems.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course