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Service Management Course

Service Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Service Management Course provides practical tools to create strong SLAs, improve support processes, and reduce ticket reopens and escalations. You will learn to develop effective triage systems, integrated communication channels, and knowledge repositories, while employing dashboards, KPIs, CSAT, and NPS for performance tracking. Additionally, you will formulate 90-day action plans, handle risks, and coordinate teams via defined roles, training, and open communication.

Elevify advantages

Develop skills

  • Service process design: swiftly redesign workflows to minimise reopens and escalations.
  • SLA and dashboard mastery: establish SLAs and construct clear, executive-level dashboards rapidly.
  • Data-driven improvement: apply KPIs and RCA tools to identify issues and resolve them promptly.
  • Client communication: conduct precise SLA reviews, status reports, and incident summaries.
  • Team performance leadership: guide agents, lower turnover, and enhance service quality.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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