Quality Fundamentals Course
This course equips participants with essential quality improvement skills for customer support, focusing on practical tools and data-driven methods to enhance service performance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Quality Basics Course provides practical tools to enhance service quality quickly. Learn how customers assess performance, identify common support problems, and apply simple root-cause techniques like Pareto analysis, check sheets, and cause-and-effect grouping. Practice using real-world metrics, conduct small experiments, monitor results, and create quick, low-risk improvements that your team can maintain and expand.
Elevify advantages
Develop skills
- Root-cause analysis: identify service issues swiftly using basic quality tools.
- Support quality metrics: confidently monitor FRT, FCR, CSAT, CES and QA scores.
- Data-driven decisions: perform rapid checks, detect trends, and confirm improvements.
- Practical process fixes: develop and test small changes that enhance customer experience.
- Stakeholder reporting: clearly convey results and gain support for subsequent actions.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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