Postmortem Course
This course guides you through postmortem analysis of a failed collaboration feature, teaching redesign techniques, testing methods, and data-driven strategies to enhance user experience, reduce friction, and boost product metrics like activation and retention.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Postmortem Course teaches you how to transform a failed collaboration feature into a clear and efficient experience. You will learn to define the problem, map user journeys, fix navigation and labelling, design better onboarding, and apply proven IA and UX heuristics. Additionally, you will gain practical testing methods, metrics, and A/B testing strategies to validate changes, reduce support tickets, and quickly improve activation and retention.
Elevify advantages
Develop skills
- Diagnose product failures: link UX breakdowns to churn, tickets, and revenue.
- Redesign IA and navigation: clarify workspaces, projects, and file discovery quickly.
- Craft lean onboarding: guide first-time users to their first share with less friction.
- Run quick UX tests: tree tests, usability sessions, and unmoderated prototypes.
- Plan data-driven experiments: A/B tests, success metrics, and impact tracking.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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