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Voice Of The Customer Course

Voice Of The Customer Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Voice of the Customer Course teaches you how to set clear VoC goals, map proper feedback channels, and create short surveys and interviews that respect privacy and ethics. You will learn to arrange and analyse quantitative and qualitative data, find key themes, and transform insights into targeted initiatives, experiments, and A/B tests, with practical guides, dashboards, and templates ready for stakeholders.

Elevify advantages

Develop skills

  • VoC goal-setting: Turn customer loss and slowdown into sharp, SaaS-ready VoC targets.
  • Feedback design: Build short surveys, NPS flows, and interview guides quickly.
  • VoC analytics: Organise, code, and visualise customer data for clear insights.
  • Insight to action: Convert VoC themes into product, UX, and messaging changes.
  • Prioritisation & testing: Rank VoC ideas, run lean A/B tests, and track impact.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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