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Customer Loyalty & Retention Course

Customer Loyalty & Retention Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Customer Loyalty and Retention Course teaches how to convert first-time beauty buyers into loyal long-term customers using clever personalisation, attractive loyalty perks, and incentives beyond discounts. You will learn to chart the 0–180 day customer path, manage email, SMS, and website campaigns, build cost-effective loyalty schemes, evaluate vital retention measures, and roll out a targeted 90-day strategy to lift repeat buys and customer lifetime value.

Elevify advantages

Develop skills

  • Design loyalty programmes: create tiers, rewards, and rules to increase repeat sales.
  • Personalise offers: utilise purchase data to suggest products and smart samples.
  • Plan retention journeys: outline 0–180 day touchpoints to encourage repurchases.
  • Conduct retention analytics: monitor cohorts, CLTV, churn, and promotion results.
  • Execute quick tests: A/B test subject lines, rewards, and timing for rapid improvements.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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