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Client Satisfaction Training

Client Satisfaction Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with hands-on skills to gauge and boost client happiness through CSAT, NPS, CES, and behavioural metrics. You will learn to chart client journeys, create solid measurement strategies, maintain data integrity, and develop straightforward dashboards for stakeholders. Additionally, you will gain expertise in running experiments, establishing governance, and pursuing ongoing improvements to make every client interaction smoother, quicker, and more fulfilling.

Elevify advantages

Develop skills

  • Design effective client satisfaction dashboards featuring clear CSAT, NPS, and trend visualisations.
  • Establish trustworthy feedback data with quality assurance checks, single source of truth, and consistent standards.
  • Map the marketing client journey to identify key moments that influence satisfaction.
  • Develop rapid, bias-minimised surveys and in-product feedback mechanisms for marketers.
  • Conduct efficient A/B tests to optimise messaging, onboarding processes, and overall client happiness.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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