CRM & Customer Experience Course
Gain mastery in CRM and customer experience for digital marketing success. Connect your ecommerce data sources, create automated customer journeys, personalise interactions at every stage, and measure key performance indicators to enhance retention rates, encourage repeat business, and maximise customer lifetime value effectively.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This CRM and Customer Experience Training teaches you to transform customer data into targeted goals, precise segments, and revenue-generating automated journeys. You will design flows for welcome, loyalty, VIP, win-back, and cart abandonment, apply advanced personalisation, manage clean data and integrations, and monitor KPIs such as retention, CLTV, AOV, and conversions to ensure every campaign is trackable, optimised, and profit-driven.
Elevify advantages
Develop skills
- Build ecommerce CRM journeys: quickly launch win-back, VIP, and post-purchase flows.
- Design data-driven segments: precisely target new, at-risk, and high-LTV customers.
- Implement CRM tech stack: connect store data, clean information, and set up tracking swiftly.
- Personalise CX at scale: use dynamic content, product recommendations, and optimal timing.
- Measure CRM ROI: track CLTV, retention, AOV, and uplift via clear dashboards.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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