Internal and External Communication Course
Master internal and external communication for high-stakes moments. Learn clear messaging, crisis response, and stakeholder updates that protect trust, support teams, and strengthen your organisation’s reputation in healthcare and beyond. This course equips you with practical tools to handle healthcare software outages confidently.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Internal and External Communication Course provides a practical toolkit to manage high-stress healthcare software outages with clarity and confidence. Learn to assess incidents quickly, align leadership, and craft precise updates for media, clients, and employees. Build reusable templates, master approval workflows, and strengthen long-term trust through transparent, consistent, and well-structured messaging.
Elevify advantages
Develop skills
- Crisis messaging: craft fast, clear updates for media, clients, and regulators.
- Internal comms: design calm, supportive emails, scripts, and manager guidance.
- Channel strategy: adapt tone and length for social, email, and executive briefings.
- Healthcare outage comms: explain incidents simply within HIPAA and legal limits.
- Reputation recovery: plan post-incident reports, apologies, and trust-building.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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