Conflict Resolution Course
This course equips participants with essential skills for effective conflict resolution in professional settings, focusing on diagnosis, negotiation, and sustainable agreements.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Conflict Resolution Course gives you practical tools to quickly diagnose tensions, map stakeholders, and uncover root causes. Learn proven frameworks like interest-based negotiation, NVC, and Thomas-Kilmann, then apply them in real meetings with clear agendas, de-escalation phrases, and decision rules. Build strong agreements, manage risk, protect delivery timelines, and sustain trust across teams with repeatable, high-quality practices.
Elevify advantages
Develop skills
- Conflict frameworks mastery: quickly select and apply TKI, NVC, and negotiation.
- High-stakes negotiation: frame trade-offs, manage risk, and align tech with business.
- Conflict diagnosis: map root causes, incentives, and power dynamics in teams.
- Facilitation under pressure: run focused resolution sessions that end in clear deals.
- Sustainable agreements: prevent relapse with metrics, follow-up, and trust repair.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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