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Ground Staff Course

Ground Staff Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

The Ground Staff Course provides practical, step-by-step training to manage check-in, boarding, baggage, and passenger flow efficiently, even during peak periods. Learn effective communication scripts, disruption handling, PRM support, and safety and security protocols using real-world tools, checklists, and KPIs to work more quickly, minimise errors, and offer a dependable, professional airport service.

Elevify Advantages

Develop Skills

  • Airport ground operations: master core duties, teams, and compliance quickly.
  • Passenger processing: handle check-in, boarding, queues, and IDs under pressure.
  • Baggage handling: resolve irregularities, track bags, and coordinate units.
  • Disruption communication: deliver clear updates via PA, screens, and messages.
  • Special assistance care: manage PRM support with safety, dignity, and accuracy.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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