Ground Staff Course
This course equips participants with essential skills for efficient airport ground staff operations, focusing on passenger processing, baggage management, communication during disruptions, and special assistance.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
The Ground Staff Course provides practical, step-by-step training to manage check-in, boarding, baggage, and passenger flow efficiently, even during peak periods. Learn effective communication scripts, disruption handling, PRM support, and safety and security protocols using real-world tools, checklists, and KPIs to work more quickly, minimise errors, and offer a dependable, professional airport service.
Elevify Advantages
Develop Skills
- Airport ground operations: master core duties, teams, and compliance quickly.
- Passenger processing: handle check-in, boarding, queues, and IDs under pressure.
- Baggage handling: resolve irregularities, track bags, and coordinate units.
- Disruption communication: deliver clear updates via PA, screens, and messages.
- Special assistance care: manage PRM support with safety, dignity, and accuracy.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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