Passenger Service Agent Course
Gain expertise in check-in processes, baggage management, overbooking resolution, assistance for passengers with reduced mobility, and gate operations through this Passenger Service Agent Training. Develop the assurance to manage high-pressure situations, intricate passenger needs, and conflicts in the dynamic aviation sector, ensuring smooth and efficient service delivery.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This course equips you with essential skills for check-in, gate management, baggage handling, and overbooking scenarios. You will learn to assist passengers with reduced mobility, families, and unaccompanied minors, while prioritising safety, timeliness, and excellent service. It includes practical scripts, operational workflows, and key regulations in a concise programme tailored for frontline aviation roles.
Elevify Advantages
Develop Skills
- Master international check-in with speed, precision, and full regulatory compliance.
- Handle overbooking calmly with effective denied-boarding protocols and resolution scripts.
- Excel in baggage operations including rules application, tagging, and disruption management.
- Provide dignified support for passengers with reduced mobility and families under tight schedules.
- Control gate functions such as reseating, aircraft swaps, and punctual boarding processes.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses come with a certificate?
Are the courses free?
What is the course duration?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an online course and how does it work?
PDF Course