Airport Service Quality Course
Enhance passenger satisfaction and airport efficiency through the Airport Service Quality Course. Gain skills to map passenger journeys, optimise queues, establish ASQ indicators, leverage data and technology, and execute six-month improvement initiatives for tangible outcomes in satisfaction, reliability, and on-time performance.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Acquire practical strategies in the Airport Service Quality Course to chart passenger journeys, minimise queues, elevate cleanliness, and optimise check-in, security, and boarding. Master designing ASQ indicators, creating dashboards, utilising sensors and surveys, collaborating with stakeholders, and implementing a targeted six-month programme to elevate satisfaction, reliability, and punctuality throughout the terminal.
Elevify Advantages
Develop Skills
- Design ASQ indicators with clear KPIs, targets, and benchmarks.
- Map passenger journeys to identify pain points from curb to gate.
- Redesign processes to optimise queues, staffing, and fast-track flows.
- Deploy smart ASQ technologies using sensors, surveys, and analytics.
- Lead ASQ change by engaging stakeholders and sustaining improvements.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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