Airport Passenger Services Course
Gain essential skills in airport passenger services, covering check-in, boarding, baggage handling, safety protocols, and customer care. Master disruption management, special assistance, and regulatory compliance to ensure smooth, efficient operations and positive passenger experiences in aviation settings.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Acquire practical expertise in airport passenger services, including check-in procedures, boarding processes, baggage regulations, document verification, late passenger management, and special assistance protocols. Develop strong communication, de-escalation techniques, professional behaviour, safety awareness, compliance knowledge, and team coordination for seamless flight operations and supported passengers.
Elevify Advantages
Develop Skills
- Airport check-in mastery: verify IDs, baggage, and documents confidently.
- Boarding gate operations: manage on-time boarding, late and standby passengers.
- Passenger disruption handling: de-escalate conflicts and manage incidents safely.
- Regulatory compliance: apply denied boarding and passenger rights rules.
- Professional airport service: prioritise tasks, coordinate teams, delight travellers.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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