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Corporate Customer Service Course

Corporate Customer Service Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

This course equips you with practical strategies to enhance customer satisfaction, operational efficiency, and performance in dynamic support settings. You will master designing effective CSAT surveys, establishing SLAs and quality benchmarks, creating insightful dashboards, and implementing ongoing improvement processes. Develop expertise in coaching, performance oversight, and clear communication to elevate metrics, streamline workflows, and foster lasting customer loyalty.

Elevify Advantages

Develop Skills

  • Master call centre KPIs: swiftly interpret AHT, FCR, CSAT, and NPS to drive superior outcomes.
  • Design effective CSAT surveys: craft concise, unbiased tools to truly capture customer sentiments.
  • Excel in coaching and QA: conduct targeted one-on-ones, leverage scorecards, and rapidly enhance agent performance.
  • Build impactful dashboards: develop intuitive SLA and queue visuals for swift, informed decision-making.
  • Implement change management: introduce new protocols using microlearning and gamification strategies.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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