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WFM Technician Course
Level up your call centre career with our WFM Technician Course, designed to equip professionals with key skills in workforce management. Dive into data analysis, mastering industry-standard service levels and average handling time. Learn to craft proper reports, optimise rostering, and reduce costs effectively. Understand call centre operations, leverage technology, and improve performance with key metrics. This concise, high-quality course offers practical insights to boost efficiency and drive success in your role, lah.
- Master data analysis: Analyse call volume and handling time effectively, can or not?
- Craft reports: Structure and present workforce management insights clearly, confirm?
- Optimise costs: Implement strategies for cost reduction and budget management, like that.
- Enhance rostering: Develop efficient rosters for peak and off-peak times, ok?
- Boost efficiency: Reduce idle time with flexible rostering solutions, steady pom pi pi.

4 to 360 hours of flexible workload
certificate recognized by the Ministry of Education
What Will I Learn?
Level up your call centre career with our WFM Technician Course, designed to equip professionals with key skills in workforce management. Dive into data analysis, mastering industry-standard service levels and average handling time. Learn to craft proper reports, optimise rostering, and reduce costs effectively. Understand call centre operations, leverage technology, and improve performance with key metrics. This concise, high-quality course offers practical insights to boost efficiency and drive success in your role, lah.
Elevify Advantages
Develop Skills
- Master data analysis: Analyse call volume and handling time effectively, can or not?
- Craft reports: Structure and present workforce management insights clearly, confirm?
- Optimise costs: Implement strategies for cost reduction and budget management, like that.
- Enhance rostering: Develop efficient rosters for peak and off-peak times, ok?
- Boost efficiency: Reduce idle time with flexible rostering solutions, steady pom pi pi.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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