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Telephone Operator Course

Telephone Operator Course
4 to 360 hours of flexible workload
certificate recognized by the Ministry of Education

What Will I Learn?

Level up your call centre career with our Telephone Operator Course, designed to improve your skills in customer service excellence, problem-solving, and time management. Learn how to build rapport, handle difficult customers, and make sure they are happy. Develop effective communication strategies, including how you speak and your body language, as well as listening properly. Learn how to settle disagreements, be professional, and control your emotions to manage stress and feelings. Sign up now for a practical, high-quality learning experience that fits your schedule.

Elevify Advantages

Develop Skills

  • Learn how to build good customer rapport: Build trust and connect with every call.
  • Settle disagreements quickly: Use negotiation and calming-down techniques effectively.
  • Improve communication: Be good at speaking, body language, and listening properly.
  • Manage time better: Prioritise tasks and handle calls efficiently.
  • Improve emotional intelligence: Manage stress and understand how customers feel.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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