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Speech Analytics Technician Course

Speech Analytics Technician Course
4 to 360 hours of flexible workload
certificate recognized by the Ministry of Education

What Will I Learn?

Level up your call centre career with our Speech Analytics Technician Course. Learn how to prepare, clean and collect data properly so you can turn raw call data into insights you can actually use. Learn to use the latest speech analytics tools for transcription, sentiment analysis, and spotting trends. Develop skills in creating reports and presenting them, offering clear insights and recommendations. Improve call centre operations with tech upgrades and optimising processes. Sign up now to become an important asset in the call centre industry.

Elevify Advantages

Develop Skills

  • Master data cleaning: Remove unnecessary info and deal with missing values properly.
  • Create insightful reports: Structure clear reports and present insights you can actually use.
  • Analyse call centre trends: Spot peak times and link them to satisfaction scores.
  • Use speech analytics tools: Transcribe audio and do sentiment analysis.
  • Generate insights you can actually use: Suggest training and recommend process improvements.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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