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Service Quality Course

Service Quality Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

This course equips you with skills to create effective call quality checklists, implement precise scoring systems, and harmonise compliance with customer-centric practices. You will master evaluating call recordings, assessing tone and empathy, transforming evaluations into accurate scores, and employing straightforward data analysis to pinpoint problems, devise focused enhancements, coach proficiently, and monitor tangible improvements in customer satisfaction and operational efficiency.

Elevify Advantages

Develop Skills

  • Diagnose call quality issues swiftly using actual call recordings.
  • Develop streamlined QA checklists with precise, quantifiable criteria.
  • Conduct uniform call evaluations, scoring accurately while minimising bias.
  • Convert data insights into practical actions like pilots, KPIs, and coaching.
  • Refine call performance metrics, optimising AHT, CSAT, and FCR effectively.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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