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Quality Supervisor Course

Quality Supervisor Course
4 to 360 hours of flexible workload
certificate recognized by the Ministry of Education

What Will I Learn?

Level up your call centre career with our Quality Supervisor Course, designed to sharpen your skills in quality improvement and call analysis. Learn how to implement effective monitoring systems, design impactful training and incentive programmes, and master call analysis techniques. Get expert at evaluating communication skills, understanding key performance indicators like QA scores and CSAT, and using essential tools like CRM systems. Turn feedback into actionable plans and boost customer satisfaction to the max.

Elevify Advantages

Develop Skills

  • Implement Monitoring Systems: Master tools to improve call quality and efficiency.
  • Design Training Programmes: Create impactful training for call centre excellence.
  • Evaluate Communication Skills: Analyse and improve agent-customer interactions.
  • Provide Constructive Feedback: Give actionable insights for performance improvement.
  • Understand Call Centre KPIs: Optimise metrics like QA, FCR, AHT, and CSAT.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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