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Quality Supervisor Course
Level up your call centre career with our Quality Supervisor Course, designed to sharpen your skills in quality improvement and call analysis. Learn how to implement effective monitoring systems, design impactful training and incentive programmes, and master call analysis techniques. Get expert at evaluating communication skills, understanding key performance indicators like QA scores and CSAT, and using essential tools like CRM systems. Turn feedback into actionable plans and boost customer satisfaction to the max.
- Implement Monitoring Systems: Master tools to improve call quality and efficiency.
- Design Training Programmes: Create impactful training for call centre excellence.
- Evaluate Communication Skills: Analyse and improve agent-customer interactions.
- Provide Constructive Feedback: Give actionable insights for performance improvement.
- Understand Call Centre KPIs: Optimise metrics like QA, FCR, AHT, and CSAT.

4 to 360 hours of flexible workload
certificate recognized by the Ministry of Education
What Will I Learn?
Level up your call centre career with our Quality Supervisor Course, designed to sharpen your skills in quality improvement and call analysis. Learn how to implement effective monitoring systems, design impactful training and incentive programmes, and master call analysis techniques. Get expert at evaluating communication skills, understanding key performance indicators like QA scores and CSAT, and using essential tools like CRM systems. Turn feedback into actionable plans and boost customer satisfaction to the max.
Elevify Advantages
Develop Skills
- Implement Monitoring Systems: Master tools to improve call quality and efficiency.
- Design Training Programmes: Create impactful training for call centre excellence.
- Evaluate Communication Skills: Analyse and improve agent-customer interactions.
- Provide Constructive Feedback: Give actionable insights for performance improvement.
- Understand Call Centre KPIs: Optimise metrics like QA, FCR, AHT, and CSAT.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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