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Phone-Based Customer Service Course
Level up your call centre career with our Phone-Based Customer Service Course. Learn the essential skills, like telephone etiquette, how to manage call flow, and keep a professional tone. Find out how to build rapport, make sure customers are happy, and manage their expectations. Improve how you handle stress with time management and self-care tips. Develop fast problem-solving skills and how to communicate effectively, including empathy and active listening. Keep learning through feedback and thinking about how you can improve. Sign up now for a truly transformative experience, lah!
- Master call flow: Manage and direct customer interactions efficiently.
- Build rapport: Create trust and connection with every customer.
- Solve problems swiftly: Develop quick and effective solutions to issues.
- Communicate clearly: Use language that is easy to understand, empathetic, and concise.
- Manage stress: Stay calm and take care of yourself when under pressure.

4 to 360 hours of flexible workload
certificate recognized by the Ministry of Education
What Will I Learn?
Level up your call centre career with our Phone-Based Customer Service Course. Learn the essential skills, like telephone etiquette, how to manage call flow, and keep a professional tone. Find out how to build rapport, make sure customers are happy, and manage their expectations. Improve how you handle stress with time management and self-care tips. Develop fast problem-solving skills and how to communicate effectively, including empathy and active listening. Keep learning through feedback and thinking about how you can improve. Sign up now for a truly transformative experience, lah!
Elevify Advantages
Develop Skills
- Master call flow: Manage and direct customer interactions efficiently.
- Build rapport: Create trust and connection with every customer.
- Solve problems swiftly: Develop quick and effective solutions to issues.
- Communicate clearly: Use language that is easy to understand, empathetic, and concise.
- Manage stress: Stay calm and take care of yourself when under pressure.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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