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Phone-Based Customer Service Course

Phone-Based Customer Service Course
4 to 360 hours of flexible workload
certificate recognized by the Ministry of Education

What Will I Learn?

Level up your call centre career with our Phone-Based Customer Service Course. Learn the essential skills, like telephone etiquette, how to manage call flow, and keep a professional tone. Find out how to build rapport, make sure customers are happy, and manage their expectations. Improve how you handle stress with time management and self-care tips. Develop fast problem-solving skills and how to communicate effectively, including empathy and active listening. Keep learning through feedback and thinking about how you can improve. Sign up now for a truly transformative experience, lah!

Elevify Advantages

Develop Skills

  • Master call flow: Manage and direct customer interactions efficiently.
  • Build rapport: Create trust and connection with every customer.
  • Solve problems swiftly: Develop quick and effective solutions to issues.
  • Communicate clearly: Use language that is easy to understand, empathetic, and concise.
  • Manage stress: Stay calm and take care of yourself when under pressure.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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