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Performance Analyst Course
Level up your career in the call centre scene with our Performance Analyst Course, designed to equip you with the essential data analysis and reporting skills. Become a pro at data cleaning, visualisation, and statistical methods to spot trends and patterns like a hawk. Learn how to define and measure key performance indicators (KPIs), communicate better through well-structured reports, and use time series analysis to predict future trends. Gain the know-how to boost performance and make data-driven decisions with confidence, ah!
- Become a data visualisation master: Create and understand impactful visual reports, can or not?
- Analyse performance metrics like a boss: Define and measure key call centre KPIs.
- Conduct statistical analysis: Use methods for hypothesis testing and regression.
- Communicate insights effectively: Structure and present your analytical findings clearly.
- Spot trends and patterns: Use time series analysis for forecasting one.

4 to 360 hours of flexible workload
certificate recognized by the Ministry of Education
What Will I Learn?
Level up your career in the call centre scene with our Performance Analyst Course, designed to equip you with the essential data analysis and reporting skills. Become a pro at data cleaning, visualisation, and statistical methods to spot trends and patterns like a hawk. Learn how to define and measure key performance indicators (KPIs), communicate better through well-structured reports, and use time series analysis to predict future trends. Gain the know-how to boost performance and make data-driven decisions with confidence, ah!
Elevify Advantages
Develop Skills
- Become a data visualisation master: Create and understand impactful visual reports, can or not?
- Analyse performance metrics like a boss: Define and measure key call centre KPIs.
- Conduct statistical analysis: Use methods for hypothesis testing and regression.
- Communicate insights effectively: Structure and present your analytical findings clearly.
- Spot trends and patterns: Use time series analysis for forecasting one.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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