De-Escalation Course
This course equips participants with essential de-escalation skills for managing tense interactions over calls, focusing on verbal techniques, empathy, and professional responses to ensure safety and confidence in handling conflicts.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This concise De-escalation Course teaches you how to calm tense interactions using proven verbal techniques, active listening, and clear, respectful phrasing. Learn to recognise early risk signals, manage strong emotions, and choose safe responses while protecting yourself and others. Gain ready-to-use scripts, ethical guidance, and post-incident steps to handle difficult conversations with confidence and professionalism.
Elevify Advantages
Develop Skills
- Verbal de-escalation basics: calm angry callers fast with proven scripts.
- Active listening mastery: defuse tension using empathy, tone, and pacing.
- Risk assessment on calls: spot red flags early and choose safe next steps.
- Professional call control: handle shouting, interruptions, and threats calmly.
- Post-incident support: debrief teams and document difficult calls clearly.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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