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Dealings Course
Level up your call centre career with our Dealings Course, designed to sharpen your skills in customer psychology, problem-solving, and managing stress. Master the art of building trust, understanding how people feel, and showing empathy. Develop effective communication and negotiation skills to handle objections and create solutions that benefit everyone. Learn to manage stress, stay professional, and boost customer retention through personal touch. Sign up now for a learning experience that fits your schedule, one that will really transform you.
- Build trust: Master ways to connect with customers and build rapport.
- Solve problems: Come up with creative solutions for customer issues.
- Manage stress: Stay cool and professional even when things get heated.
- Retain customers: Boost loyalty by giving customers a personal touch.
- Resolve conflicts: Settle disputes and calm things down effectively.

4 to 360 hours of flexible workload
certificate recognized by the Ministry of Education
What Will I Learn?
Level up your call centre career with our Dealings Course, designed to sharpen your skills in customer psychology, problem-solving, and managing stress. Master the art of building trust, understanding how people feel, and showing empathy. Develop effective communication and negotiation skills to handle objections and create solutions that benefit everyone. Learn to manage stress, stay professional, and boost customer retention through personal touch. Sign up now for a learning experience that fits your schedule, one that will really transform you.
Elevify Advantages
Develop Skills
- Build trust: Master ways to connect with customers and build rapport.
- Solve problems: Come up with creative solutions for customer issues.
- Manage stress: Stay cool and professional even when things get heated.
- Retain customers: Boost loyalty by giving customers a personal touch.
- Resolve conflicts: Settle disputes and calm things down effectively.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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