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Dealing with Difficult Customers Course

Dealing with Difficult Customers Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

This Dealing with Difficult Customers Course provides practical tools to remain calm, communicate clearly, and resolve challenging complaints in line with policy. Learn empathy, emotional control, and professional language that calms anger, plus scripting, de-escalation, and problem-solving steps for refunds, deliveries, and faulty products. Enhance satisfaction scores, cut down escalations, and safeguard both customers and your company.

Elevify Advantages

Develop Skills

  • Empathetic call control: calm irate customers quickly without admitting fault.
  • Policy-smart solutions: settle retail complaints while fully adhering to guidelines.
  • High-impact call scripting: create concise, clear scripts for demanding situations.
  • KPI-focused performance: boost AHT, FCR, CSAT, and reduce complaint escalations.
  • Stress-resilient service: apply quick self-care techniques to prevent burnout during calls.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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