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Customer Service: Soft Skills Fundamentals Course
Level up your career in customer service with our Customer Service: Soft Skills Fundamentals Course. Learn to be more empathetic by understanding customer feelings and building connections. Improve your communication with verbal, non-verbal, and clear techniques. Pick up skills to handle difficult customers by calming them down and managing their expectations. Develop problem-solving skills and learn to listen actively to find out what customers need. Commit to improving yourself through self-reflection and setting personal goals. Sign up now for useful, quality learning.
- Master empathy: Connect with customers emotionally for better service.
- Effective follow-up: Make sure customers are happy with timely follow-ups.
- Clear communication: Improve your verbal and non-verbal communication skills.
- De-escalation skills: Calmly settle disagreements with difficult customers.
- Active listening: Understand what customers need by listening carefully.

4 to 360 hours of flexible workload
certificate recognized by the Ministry of Education
What Will I Learn?
Level up your career in customer service with our Customer Service: Soft Skills Fundamentals Course. Learn to be more empathetic by understanding customer feelings and building connections. Improve your communication with verbal, non-verbal, and clear techniques. Pick up skills to handle difficult customers by calming them down and managing their expectations. Develop problem-solving skills and learn to listen actively to find out what customers need. Commit to improving yourself through self-reflection and setting personal goals. Sign up now for useful, quality learning.
Elevify Advantages
Develop Skills
- Master empathy: Connect with customers emotionally for better service.
- Effective follow-up: Make sure customers are happy with timely follow-ups.
- Clear communication: Improve your verbal and non-verbal communication skills.
- De-escalation skills: Calmly settle disagreements with difficult customers.
- Active listening: Understand what customers need by listening carefully.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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