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Customer Service: Soft Skills Fundamentals Course

Customer Service: Soft Skills Fundamentals Course
4 to 360 hours of flexible workload
certificate recognized by the Ministry of Education

What Will I Learn?

Level up your career in customer service with our Customer Service: Soft Skills Fundamentals Course. Learn to be more empathetic by understanding customer feelings and building connections. Improve your communication with verbal, non-verbal, and clear techniques. Pick up skills to handle difficult customers by calming them down and managing their expectations. Develop problem-solving skills and learn to listen actively to find out what customers need. Commit to improving yourself through self-reflection and setting personal goals. Sign up now for useful, quality learning.

Elevify Advantages

Develop Skills

  • Master empathy: Connect with customers emotionally for better service.
  • Effective follow-up: Make sure customers are happy with timely follow-ups.
  • Clear communication: Improve your verbal and non-verbal communication skills.
  • De-escalation skills: Calmly settle disagreements with difficult customers.
  • Active listening: Understand what customers need by listening carefully.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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