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Customer Service Management Course
Level up your call centre career with our Customer Service Management Course, designed to equip professionals with essential skills to succeed. Master strategy development, process improvement, and training methods to improve operations. Learn how to implement changes effectively, leverage the latest technology, and boost customer satisfaction. Dive into root cause analysis, understand call centre dynamics, and sharpen your reporting and communication skills. Join us for a learning experience that's practical, high-quality and gives you real insights.
- Master process improvement for efficient call centre operations.
- Develop strategic training to improve team performance.
- Implement change management for smooth transitions.
- Leverage technology to boost call centre productivity.
- Analyse root causes to resolve customer service issues.

4 to 360 hours of flexible workload
certificate recognized by the Ministry of Education
What Will I Learn?
Level up your call centre career with our Customer Service Management Course, designed to equip professionals with essential skills to succeed. Master strategy development, process improvement, and training methods to improve operations. Learn how to implement changes effectively, leverage the latest technology, and boost customer satisfaction. Dive into root cause analysis, understand call centre dynamics, and sharpen your reporting and communication skills. Join us for a learning experience that's practical, high-quality and gives you real insights.
Elevify Advantages
Develop Skills
- Master process improvement for efficient call centre operations.
- Develop strategic training to improve team performance.
- Implement change management for smooth transitions.
- Leverage technology to boost call centre productivity.
- Analyse root causes to resolve customer service issues.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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