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Customer Service Course

Customer Service Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

This customer service course builds confident, solution-focused agents who handle tough interactions with ease. Learn clear communication, de-escalation and retention techniques, billing diagnosis, and simple explanations for charges and mobile data issues. Practice using tools, workflows, and documentation standards to resolve problems quickly, protect revenue, and deliver consistent, high-quality experiences on every call.

Elevify Advantages

Develop Skills

  • De-escalation mastery: calm angry callers fast and turn cancellations into saves.
  • Billing clarity: explain cycles, fees, and credits in simple, customer-friendly terms.
  • Call control tools: use scripts, CRM, and workflows to resolve issues in one short call.
  • Quality-focused support: hit AHT, NPS, and compliance targets with confident calls.
  • Tech troubleshooting: fix mobile data issues with quick, step-by-step diagnostics.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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