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Customer Service Course
Level up your call centre career with our Customer Service Course, designed to sharpen your skills in problem-solving, escalation, and time management. Learn how to pinpoint the root cause of issues, implement solutions, and manage call durations effectively. Gain expertise in technical troubleshooting, active listening, and clear communication. Learn to build rapport, handle difficult conversations, and make sure customers are happy. This concise, high-quality course equips you to do well in customer relationship management and provide top-notch service.
- Master problem-solving: Spot and settle customer issues efficiently.
- Enhance communication: Use active listening and clear, concise language.
- Manage time: Prioritise tasks and handle multiple calls effectively.
- Troubleshoot tech issues: Solve connectivity and error message problems.
- Build customer rapport: Foster satisfaction and manage difficult conversations.

4 to 360 hours of flexible workload
certificate recognized by the Ministry of Education
What Will I Learn?
Level up your call centre career with our Customer Service Course, designed to sharpen your skills in problem-solving, escalation, and time management. Learn how to pinpoint the root cause of issues, implement solutions, and manage call durations effectively. Gain expertise in technical troubleshooting, active listening, and clear communication. Learn to build rapport, handle difficult conversations, and make sure customers are happy. This concise, high-quality course equips you to do well in customer relationship management and provide top-notch service.
Elevify Advantages
Develop Skills
- Master problem-solving: Spot and settle customer issues efficiently.
- Enhance communication: Use active listening and clear, concise language.
- Manage time: Prioritise tasks and handle multiple calls effectively.
- Troubleshoot tech issues: Solve connectivity and error message problems.
- Build customer rapport: Foster satisfaction and manage difficult conversations.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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