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Customer Retention Technician Course
Level up your call centre career with our Customer Retention Technician Course. Master the skills to communicate effectively, including how to persuade customers and handle tricky conversations. Understand customer churn, how it affects business, and ways to fight it. Learn to plan and carry out retention strategies, analyse customer feedback, and manage projects well. This course gives you practical, top-notch skills to make customers happier and boost business.
- Master the art of persuasion to improve customer interactions.
- Analyse customer feedback to spot trends and improve service.
- Develop solid retention strategies to reduce customer churn.
- Plan and run projects carefully for the best outcomes.
- Use resources wisely to get the most out of retention efforts.

4 to 360 hours of flexible workload
certificate recognized by the Ministry of Education
What Will I Learn?
Level up your call centre career with our Customer Retention Technician Course. Master the skills to communicate effectively, including how to persuade customers and handle tricky conversations. Understand customer churn, how it affects business, and ways to fight it. Learn to plan and carry out retention strategies, analyse customer feedback, and manage projects well. This course gives you practical, top-notch skills to make customers happier and boost business.
Elevify Advantages
Develop Skills
- Master the art of persuasion to improve customer interactions.
- Analyse customer feedback to spot trends and improve service.
- Develop solid retention strategies to reduce customer churn.
- Plan and run projects carefully for the best outcomes.
- Use resources wisely to get the most out of retention efforts.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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