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Customer Retention Technician Course

Customer Retention Technician Course
4 to 360 hours of flexible workload
certificate recognized by the Ministry of Education

What Will I Learn?

Level up your call centre career with our Customer Retention Technician Course. Master the skills to communicate effectively, including how to persuade customers and handle tricky conversations. Understand customer churn, how it affects business, and ways to fight it. Learn to plan and carry out retention strategies, analyse customer feedback, and manage projects well. This course gives you practical, top-notch skills to make customers happier and boost business.

Elevify Advantages

Develop Skills

  • Master the art of persuasion to improve customer interactions.
  • Analyse customer feedback to spot trends and improve service.
  • Develop solid retention strategies to reduce customer churn.
  • Plan and run projects carefully for the best outcomes.
  • Use resources wisely to get the most out of retention efforts.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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