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Customer Experience Course
Level up your call centre career with our Customer Experience Course, designed to change the way you think about interacting with customers. Learn the difference between customer service and customer experience, how to measure if you're doing well using KPIs, and how to make the most of customer feedback. Keep up with the latest trends like AI, automation, and omnichannel support. You'll learn how to make practical plans to improve communication, make interactions more personal, and speed up how quickly you respond to customers. Join us and become a pro at giving great customer experience.
- Master Customer Experience: Know the difference between service and experience properly.
- Analyze KPIs: Keep track of and understand key performance indicators.
- Optimize Communication: Make channels better for customer interaction.
- Implement Personalization: Customise interactions to suit each customer's needs.
- Improve Response Times: Make responding to customer questions faster.

4 to 360 hours of flexible workload
certificate recognized by the Ministry of Education
What Will I Learn?
Level up your call centre career with our Customer Experience Course, designed to change the way you think about interacting with customers. Learn the difference between customer service and customer experience, how to measure if you're doing well using KPIs, and how to make the most of customer feedback. Keep up with the latest trends like AI, automation, and omnichannel support. You'll learn how to make practical plans to improve communication, make interactions more personal, and speed up how quickly you respond to customers. Join us and become a pro at giving great customer experience.
Elevify Advantages
Develop Skills
- Master Customer Experience: Know the difference between service and experience properly.
- Analyze KPIs: Keep track of and understand key performance indicators.
- Optimize Communication: Make channels better for customer interaction.
- Implement Personalization: Customise interactions to suit each customer's needs.
- Improve Response Times: Make responding to customer questions faster.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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