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Customer Experience Course

Customer Experience Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

This Customer Experience Course equips you to manage challenging interactions confidently, employing empathy and straightforward communication, and steering discussions from initial greeting to successful resolution. Delve into CX basics, essential metrics such as CSAT, NPS, FCR, and AHT, along with key privacy principles. Hone de-escalation methods, follow-up procedures, and feedback mechanisms, utilising analytics, QA tools, and knowledge repositories to resolve problems more efficiently and elevate customer satisfaction.

Elevify Advantages

Develop Skills

  • CX metrics mastery: use CSAT, NPS, FCR, and AHT to boost call performance.
  • Empathy-driven calls: apply scripts, tone, and pacing to calm frustrated customers.
  • First-contact resolution: design call flows and diagnostics to fix issues fast.
  • De-escalation tactics: handle angry callers, rebuild trust, and know when to escalate.
  • QA and coaching skills: use recordings, scorecards, and feedback to lift team quality.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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