Zendesk Administration & Analytics Course
This course equips you with essential Zendesk administration and analytics skills to optimize support operations, from configuration to data-driven insights.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Master Zendesk configuration and analytics in a short, practical course designed to boost efficiency and service quality. Learn how to set up channels, routing, triggers, automations, SLAs, and ticket fields, then turn data into insight with Explore dashboards, KPIs, and root cause analysis. Build smart views, macros, and governance routines that reduce backlogs, improve response times, and support confident, data-driven decisions.
Elevify Advantages
Develop Skills
- Design smart ticket fields: build clean, report-ready forms in Zendesk fast.
- Configure routing, triggers, and SLAs: cut FRT and boost call centre efficiency.
- Create views and macros: streamline agent workflows and reduce handle time.
- Build Explore dashboards: track FRT, CSAT, reopens, and queue health in minutes.
- Investigate root causes: use Zendesk data to fix reopens, transfers, and delays.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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