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Customer Service Quality Course

Customer Service Quality Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

The Customer Service Quality Course equips you with practical tools to create clear scorecards, set measurable quality targets, and monitor key metrics such as quality score, FCR, AHT, CSAT, and compliance. Discover how to conduct impartial evaluations, review sample interactions, carry out root cause analysis, and develop focused coaching and implementation plans that enhance consistency, satisfaction, and performance in every interaction.

Elevify Advantages

Develop Skills

  • Build call quality scorecards: design clear, practical evaluation forms quickly.
  • Track call centre KPIs: calculate quality, FCR, AHT, CSAT and compliance.
  • Analyse calls objectively: listen, score, and comment with evidence-based notes.
  • Find root causes: use 5 Whys, fishbone and Pareto to resolve quality issues swiftly.
  • Launch QA programmes: plan rollout, calibrate evaluators, and drive coaching cycles.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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