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Corporate Customer Service Course

Corporate Customer Service Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

This course equips you with practical strategies to enhance customer satisfaction, operational efficiency, and performance in dynamic support settings. You will master designing effective CSAT surveys, establishing SLAs and quality benchmarks, creating insightful dashboards, and implementing ongoing improvement processes. Develop expertise in coaching, performance oversight, and clear communication to elevate metrics, streamline workflows, and foster lasting customer loyalty.

Elevify Advantages

Develop Skills

  • Master call centre KPIs: swiftly interpret AHT, FCR, CSAT, and NPS to drive superior outcomes.
  • Design effective CSAT surveys: craft concise, unbiased tools to truly capture customer sentiments.
  • Excel in coaching and QA: conduct targeted one-on-ones, leverage scorecards, and rapidly enhance agent performance.
  • Build impactful dashboards: develop intuitive SLA and queue visuals for swift, informed decision-making.
  • Implement change management: introduce new protocols using microlearning and gamification strategies.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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