Log in
Choose your language

Call Quality Manager Course

Call Quality Manager Course
4 to 360 hours of flexible workload
certificate recognized by the Ministry of Education

What Will I Learn?

Level up your call centre know-how with our Call Quality Manager Course, meant for pros who want to improve service quality and customer satisfaction. Learn how to create good quality improvement plans, put in place strategic process changes, and design training programmes that hit the mark. Master important metrics like First Call Resolution and Net Promoter Score, and get skills in resource management, team communication, and making strategy adjustments based on data. Boost your career by making sure calls are handled well and customer feedback is interpreted properly.

Elevify Advantages

Develop Skills

  • Develop quality improvement plans: Spot and sort out key call centre problems.
  • Implement process changes: Make things more efficient with strategic tweaks.
  • Design targeted training: Create programmes to improve agent performance.
  • Analyze customer feedback: Understand data to improve satisfaction scores.
  • Monitor progress effectively: Track metrics and adjust strategies for success.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses come with a certificate?

Are the courses free?

What is the course duration?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an online course and how does it work?

PDF Course

Here you can study anything you want

Couldn't find what you were looking for? Want to study about the topic you've always wanted?