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Call Quality Manager Course
Level up your call centre know-how with our Call Quality Manager Course, meant for pros who want to improve service quality and customer satisfaction. Learn how to create good quality improvement plans, put in place strategic process changes, and design training programmes that hit the mark. Master important metrics like First Call Resolution and Net Promoter Score, and get skills in resource management, team communication, and making strategy adjustments based on data. Boost your career by making sure calls are handled well and customer feedback is interpreted properly.
- Develop quality improvement plans: Spot and sort out key call centre problems.
- Implement process changes: Make things more efficient with strategic tweaks.
- Design targeted training: Create programmes to improve agent performance.
- Analyze customer feedback: Understand data to improve satisfaction scores.
- Monitor progress effectively: Track metrics and adjust strategies for success.

4 to 360 hours of flexible workload
certificate recognized by the Ministry of Education
What Will I Learn?
Level up your call centre know-how with our Call Quality Manager Course, meant for pros who want to improve service quality and customer satisfaction. Learn how to create good quality improvement plans, put in place strategic process changes, and design training programmes that hit the mark. Master important metrics like First Call Resolution and Net Promoter Score, and get skills in resource management, team communication, and making strategy adjustments based on data. Boost your career by making sure calls are handled well and customer feedback is interpreted properly.
Elevify Advantages
Develop Skills
- Develop quality improvement plans: Spot and sort out key call centre problems.
- Implement process changes: Make things more efficient with strategic tweaks.
- Design targeted training: Create programmes to improve agent performance.
- Analyze customer feedback: Understand data to improve satisfaction scores.
- Monitor progress effectively: Track metrics and adjust strategies for success.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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