Call Center Training Course
This course equips call centre agents with essential skills for quick onboarding, effective customer interactions, and performance measurement to ensure high-quality service delivery.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Boost your performance with focused training that helps you onboard quickly, master product details, and handle complex questions confidently. Learn to manage conversations, write clear messages, and use essential systems, including CRM, ticketing, and knowledge tools. Practice with realistic scenarios, get actionable feedback, and track early results so you can deliver consistent, high-quality customer experiences.
Elevify Advantages
Develop Skills
- Design fast call centre onboarding: build 2-week, outcome-based training plans.
- Build powerful product aids: FAQs, cheat sheets, and troubleshooting flows.
- Master call handling: empathy scripts, de-escalation, and time control skills.
- Use CRM, ticketing, and knowledge bases to resolve customer issues efficiently.
- Measure new hire performance: QA scores, FCR, dashboards, and coaching plans.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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