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Call Center Project Manager Course
Level up your career with our Call Centre Project Manager Course, designed for professionals looking to master key skills in project management, process improvement, and customer satisfaction. Learn to manage stakeholders, reduce risks, and optimise project lifecycles. Improve your knowledge in Lean, Six Sigma, and change management while building effective communication and leadership skills. Get insights into data analysis, key performance indicators, and the latest call centre technologies to drive success and innovation.
- Master stakeholder management: Engage and satisfy key project stakeholders.
- Implement risk management: Identify and reduce potential project risks.
- Enhance customer satisfaction: Design processes focused on customer needs.
- Drive process improvement: Apply Lean and Six Sigma for efficiency.
- Leverage call centre tech: Use AI and new tools for innovation.

4 to 360 hours of flexible workload
certificate recognized by the Ministry of Education
What Will I Learn?
Level up your career with our Call Centre Project Manager Course, designed for professionals looking to master key skills in project management, process improvement, and customer satisfaction. Learn to manage stakeholders, reduce risks, and optimise project lifecycles. Improve your knowledge in Lean, Six Sigma, and change management while building effective communication and leadership skills. Get insights into data analysis, key performance indicators, and the latest call centre technologies to drive success and innovation.
Elevify Advantages
Develop Skills
- Master stakeholder management: Engage and satisfy key project stakeholders.
- Implement risk management: Identify and reduce potential project risks.
- Enhance customer satisfaction: Design processes focused on customer needs.
- Drive process improvement: Apply Lean and Six Sigma for efficiency.
- Leverage call centre tech: Use AI and new tools for innovation.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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