Building Rapport with Customers Course
This course equips participants with essential skills to build strong customer relationships, handle challenging interactions, and improve service outcomes through practical techniques and ISP-specific knowledge.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
The Building Rapport with Customers Course provides practical tools to build trust quickly, manage difficult conversations, and maintain customer loyalty. Learn empathy, active listening, mirroring, and clear call flow, plus ISP technical and billing basics. Use real call recordings, role-plays, and measurable KPIs like CSAT and FCR to enhance performance, reduce churn, and deliver consistently positive experiences.
Elevify Advantages
Develop Skills
- Empathy and rapport on calls: use tone, scripts, and cues to build fast trust.
- Active listening and call flow: clarify, document, and drive first-contact resolution.
- De-escalation and retention: calm angry callers and turn complaints into loyalty.
- Mirroring and language matching: align tone and wording without sounding scripted.
- ISP tech and billing basics: explain fixes and charges in clear, simple language.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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