Public Service Training
This course equips you to create trusted, high-impact public services. Delve into Indonesian public service regulations, craft precise service standards, optimise queue management, upskill frontline teams, and convert feedback into tangible performance gains in public administration.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Gain practical skills to provide reliable, citizen-focused public services daily. Master key Indonesian public service laws, establish clear standards, implement efficient queue systems to cut wait times, handle complaints effectively, improve frontline communication, coach staff, and leverage feedback tools, KPIs, and cost-effective methods for ongoing, measurable enhancements.
Elevify Advantages
Develop Skills
- Master frontline service: manage complaints and difficult citizens calmly with structured steps.
- Optimise queues and spaces: create equitable, budget-friendly queue and waiting setups.
- Design service standards: chart citizen journeys and define legal, clear SLAs.
- Convert feedback to action: transform surveys and complaints into swift fixes.
- Deliver inclusive services: support vulnerable groups empathetically with correct procedures.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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